Privacy Policy

Lambeth Carpet Cleaning Privacy Policy

This Privacy Policy explains how Lambeth Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers in the Lambeth area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and related data protection laws, how long we keep personal data, who we share it with, and the rights you have regarding your information.

Scope of this Privacy Policy

This Privacy Policy applies to all Lambeth Carpet Cleaning customers and potential customers located in the Lambeth area who contact us, request a quotation, make a booking, or otherwise use our carpet and upholstery cleaning services. By engaging with our services, you acknowledge that you have read this Privacy Policy and understand how your personal data will be processed.

Data Controller Responsibility

Lambeth Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. As data controller, we decide what personal data we collect, the purposes for which we use it, and how it is processed, in line with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details such as full name and postal address where the services are to be carried out. Depending on how you choose to contact us, we may also collect communication details such as email address or other contact information you voluntarily provide. Service related details such as details about your property or premises that are relevant to the cleaning service, for example type of flooring, number of rooms, access instructions and preferred appointment times. Transaction and booking details such as records of quotations provided, services booked, dates and times of appointments, prices, payments received and, where relevant, invoicing information. Communication records including information you provide when you contact us by any means to request information, ask a question, give feedback, or raise a concern, and notes of conversations or correspondence relating to your booking or our services. Technical information such as basic device and usage data generated when you visit our online pages or profiles, to the extent that this is collected by your browser or device and is necessary for us to operate and secure our online presence.

How We Collect Personal Data

We collect personal data from you directly when you contact us to request a quote or make a booking, when you provide information during the course of the service, and when you communicate with us before or after your appointment. We may also receive limited personal data about you indirectly where another person arranges a service on your behalf, for example a landlord arranging cleaning for a tenant, or a relative booking a service for someone else. In such cases, we rely on that person to confirm they have authority to share your details.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contractual necessity. We use your personal data to provide quotations, accept and manage bookings, deliver carpet cleaning services, receive payment and issue invoices or receipts. This processing is necessary to enter into and perform the service contract between you and Lambeth Carpet Cleaning. Legitimate interests. We may process your data for our legitimate business interests, for example to manage and improve our services, keep accurate business and financial records, respond to enquiries and complaints, and protect our rights. When relying on this basis, we assess that our interests are not overridden by your fundamental rights and freedoms. Legal obligations. We process certain information where necessary to comply with our legal and regulatory obligations, such as record keeping for tax and accounting purposes and responding to requests from regulators or law enforcement where the law requires it. Consent. In some limited cases, and only where required by law, we may rely on your explicit consent, for example if we choose to send certain forms of direct marketing or promotional messages. Where processing is based on consent, you may withdraw your consent at any time.

Purposes for Which We Use Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability and arrange appointments for carpet and upholstery cleaning services. To deliver the agreed services at the correct address, on the correct date and time, and with any specific access or property instructions you have given. To process payments, issue invoices or receipts, and maintain accurate financial records. To communicate with you about your booking, including confirmations, reminders, rescheduling, and follow up messages about completed work. To handle queries, feedback, complaints or disputes, and to provide customer support relating to our services. To manage our business operations, including scheduling, staff planning, record keeping, and quality control. To comply with applicable laws, regulations, and requests from competent authorities where we are legally obliged to do so. To protect our legal rights and the security of our business, including fraud prevention and the establishment, exercise or defence of legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors may include providers of business administration services and tools that help us manage bookings, record keeping or payment processing, and professional advisers who assist us with accounting or legal matters.

Where we use processors, we ensure there is a written agreement in place requiring them to act only on our documented instructions, to keep your data secure, and to comply with data protection law. Processors are not permitted to use your personal data for their own purposes.

We may also disclose personal data to third parties where required by law, for example to law enforcement agencies, regulators, or courts, or in connection with the sale or restructuring of our business, to the extent permitted by data protection law.

International Transfers

Our services are provided in the Lambeth area and our core processing activities are based in the United Kingdom. If in the future any of our processors or service providers transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by law.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements. In general, we retain basic service and transaction records for a period that allows us to respond to queries about past work, maintain accurate financial records, and comply with tax and accounting rules. After these periods expire, or when data is no longer needed, we will securely delete or anonymise your personal information.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes, and taking reasonable steps to ensure that any third parties who process data on our behalf provide suitable security safeguards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include the right to request access to the personal data we hold about you, including information about how we process it. The right to request correction of any inaccurate or incomplete personal data. The right to request erasure of your personal data where there is no compelling reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires its retention. The right to request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of information you have challenged. The right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation, and to object to direct marketing at any time. The right, in some circumstances, to request the transfer of your personal data to you or to another service provider in a structured, commonly used and machine readable format.

If you wish to exercise any of these rights, you can contact us using the details provided in our standard customer communications and invoices. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any changes will take effect from the date the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.