Terms And Conditions
Lambeth Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Carpet Cleaning provides professional cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation requesting and paying for the services.
Company means Lambeth Carpet Cleaning, the provider of the services.
Services means any carpet, upholstery, rug, mattress, end of tenancy, or related cleaning service supplied by the Company to the Customer.
Premises means the property or location where the services are to be carried out.
Technician means an employee, subcontractor, or representative engaged by the Company to perform the services.
2. Scope of Services
The Company provides cleaning services as described at the time of booking, which may include carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, and other associated cleaning work. The exact scope of work will be confirmed during the booking process and in any subsequent written confirmation.
The Customer is responsible for ensuring that the requested services are appropriate for the type of surfaces and materials at the Premises. The Company may advise on suitable methods but cannot be held liable where the Customer insists on a service contrary to professional advice.
3. Booking Process
Bookings may be made by the Customer using the Company’s accepted contact methods and are subject to availability. A booking is not confirmed until the Company has provided a confirmation, which may be verbal or written, and any required deposit has been received.
The Customer must provide accurate information at the time of booking, including the size and number of rooms or items to be cleaned, the type of materials, level of soiling, access restrictions, parking arrangements, and any other details that may reasonably affect the performance of the services.
The Company reserves the right to adjust the quoted price if the information provided by the Customer is incomplete or inaccurate, or if the actual condition of the Premises or items to be cleaned substantially differs from that described during the booking.
The Customer must ensure that a responsible adult is present at the Premises for the duration of the service appointment, unless otherwise agreed in advance.
4. Access to Premises and Parking
The Customer must provide the Company and its Technicians with safe and reasonable access to the Premises at the agreed date and time. This includes providing entry instructions, access codes if applicable, and ensuring that any security measures allow the Technician to enter and carry out the work.
The Customer is responsible for arranging suitable parking for the Technician’s vehicle as close to the Premises as reasonably possible. Where parking charges apply, these may be added to the final invoice. If the Technician is unable to park within a reasonable distance, this may affect the quality or completion of the service, and the Company will not be liable for any resulting limitations.
5. Customer Obligations Before and During Service
The Customer must remove small furniture, personal belongings, delicate items, valuables, and breakables from the areas where services are to be carried out, unless prior arrangements for assistance with moving items have been agreed with the Company.
The Customer must ensure that the Premises is in a suitable condition for cleaning. This includes ensuring that basic tidying has been done, that there is adequate lighting, running water, and electricity, and that any serious hazards, such as exposed wiring or dangerous substances, are removed or clearly identified.
The Customer must inform the Technician of any pre-existing damage, stains, wear, defects, or fragile areas on carpets, rugs, upholstery, or other surfaces before the service begins. The Company will not be responsible for pre-existing damage or defects that are revealed or worsened by normal cleaning processes.
6. Pricing, Quotes, and Estimates
All prices are provided based on the information supplied by the Customer at the time of booking. The Company may provide a quote or an estimate depending on the nature of the job.
Quotes are based on fixed parameters such as room size, number of items, and level of soiling as described. If, upon arrival, the Technician finds that the job is materially different from what was described, the Company reserves the right to revise the price or adjust the scope of work.
Any additional services requested by the Customer on the day of the appointment will be charged in addition to the original quote and must be agreed with the Technician before those additional services are carried out.
7. Payments and Deposits
Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the appointment, which may be a fixed amount or a percentage of the total service price.
Unless otherwise agreed in advance, the balance of payment is due immediately upon completion of the services. The Company accepts various forms of payment as communicated during the booking process.
In the case of commercial or repeat Customers, alternative payment arrangements may be agreed in writing. Late payment may incur interest and administrative charges in accordance with applicable legislation.
8. Cancellations, Rescheduling, and No-Show Policy
The Customer may cancel or reschedule a booking by providing reasonable notice in advance of the agreed appointment time. The required notice period and any applicable cancellation fees will be communicated during the booking confirmation.
If the Customer cancels or significantly changes the appointment with less notice than required, the Company reserves the right to charge a cancellation fee, which may be up to the value of any deposit paid or a reasonable proportion of the quoted service price.
If the Customer fails to provide access to the Premises or is not present at the agreed time, resulting in the Technician being unable to carry out the services, this may be treated as a late cancellation, and a fee may be charged.
In the rare event that the Company must cancel or reschedule an appointment due to unforeseen circumstances, such as staff illness, vehicle breakdown, or severe weather, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such changes.
9. Service Quality and Limitations
The Company aims to deliver high-quality cleaning services and will use reasonable care and skill in providing the services. However, the Customer acknowledges that certain stains, odours, and wear may be permanent and cannot be removed or fully remedied by cleaning.
The Company does not guarantee complete stain or odour removal, nor the restoration of carpets, rugs, or upholstery to a brand-new condition. The outcome of cleaning depends on factors such as the age and type of material, extent and type of soiling, previous cleaning or treatments, and general condition.
The Customer agrees that the Technician’s professional assessment on what is achievable will be final. The Company is not responsible if the Customer’s expectations exceed what is reasonably possible within the scope of the booked service.
10. Damage, Liability, and Insurance
The Company will take reasonable care when carrying out services at the Premises. If damage is directly caused by the negligence of the Company or its Technicians, the Company’s liability will be limited to the reasonable cost of repair or replacement of the damaged item, taking into account its age and condition.
The Company will not be liable for:
Wear, fading, thinning, or discolouration that becomes more apparent after cleaning.
Damage caused by defects in materials, incorrect installation, poor condition, or items not suitable for cleaning.
Any loss or damage arising from failure of the Customer to follow the Company’s advice or instructions.
Indirect or consequential losses, loss of profit, loss of business, or loss of opportunity.
The Customer must notify the Company of any alleged damage or dissatisfaction with the service within a reasonable time, and in any event no later than 48 hours after completion of the services, to allow the Company an opportunity to inspect and, where appropriate, rectify the issue.
The Company maintains appropriate insurance cover for its activities. Details may be provided upon reasonable request.
11. Health, Safety, and Use of Chemicals
The Company uses cleaning products and equipment chosen to be effective and appropriate for professional use. Safety data for products used can be made available upon request where reasonably required.
The Customer must inform the Technician of any known allergies or sensitivities affecting occupants, including children and pets, so that appropriate cleaning solutions can be selected where possible.
The Customer must keep children and pets away from the immediate work area and any wet surfaces until the Technician confirms that it is safe. The Customer is responsible for their own health and safety decisions in relation to remaining at the Premises while work is carried out.
12. Waste Handling and Environmental Responsibility
The Company will handle waste and waste water arising from the cleaning process in a lawful and responsible manner, in line with applicable waste and environmental regulations.
Where waste water can be safely and lawfully discharged into appropriate drainage at the Premises, the Technician may do so, ensuring it is not released into surface drains that lead directly to natural watercourses.
The Company is not responsible for the disposal of general household waste, bulky items, or hazardous materials, unless this has been explicitly agreed as part of a separate service. The Customer must not request the Technician to dispose of waste in a way that breaches local waste management regulations.
The Customer remains responsible for any waste or contamination present at the Premises prior to the Company’s arrival, and for compliance with their own obligations under local waste and environmental laws.
13. Complaints and Dispute Resolution
If the Customer has a complaint about the services provided, they should contact the Company as soon as possible, giving full details of the issue, the date of service, and the address of the Premises.
The Company will investigate complaints in good faith and, where appropriate, may offer to re-visit the Premises to inspect and, if reasonably possible, rectify any shortcomings in the service.
Any remedies offered by the Company will be determined at the Company’s discretion, taking into account the nature of the complaint, the condition of the items cleaned, and the scope of the original service.
14. Intellectual Property
Any written materials, photographs, descriptions, or other content produced by the Company remains the intellectual property of the Company. The Customer may not reproduce, distribute, or use such materials for commercial purposes without the Company’s prior written consent.
15. Data Protection and Privacy
The Company collects and processes personal information from Customers only to the extent necessary to manage bookings, provide services, process payments, and communicate about appointments and service updates.
The Company will take reasonable steps to keep Customer data secure and will not sell personal information to third parties. Data may be shared with service providers and subcontractors solely for the purpose of delivering the services.
16. Amendments to these Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular service arrangement.
Customers are encouraged to review the Terms and Conditions periodically to stay informed of any changes that may affect future bookings.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written confirmation or service agreement provided at the time of booking, constitute the entire agreement between the Company and the Customer in relation to the provision of services and supersede any prior understandings or arrangements.
By confirming a booking, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
